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Terms of Service

Last updated: January 16, 2025

Welcome to Skool CRM. By using our Chrome extension and related services ("Service"), you agree to these Terms of Service ("Terms"). Please read them carefully.

1. Acceptance of Terms

By installing, accessing, or using Skool CRM, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

Skool CRM is a Chrome extension that helps users capture, organize, and enrich contact information from Skool.com communities. The Service includes:

  • Lead capture from Skool member profiles
  • AI-powered data enrichment (using your own API keys)
  • Integration with outreach platforms
  • Data export and management tools

3. User Accounts

3.1 Account Creation

Some features require creating an account. You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account.

3.2 Account Termination

We may suspend or terminate accounts that violate these Terms. You may delete your account at any time from the settings page.

4. Acceptable Use

You agree to use Skool CRM only for lawful purposes. You must NOT:

  • Violate Skool.com's Terms of Service
  • Scrape data from communities you don't have legitimate access to
  • Use captured data for spam, harassment, or illegal activities
  • Attempt to circumvent rate limits or security measures
  • Resell or redistribute the Service without permission
  • Reverse engineer or modify the extension code
  • Use the Service to violate any applicable laws (including GDPR, CAN-SPAM, etc.)

5. Data and Privacy

5.1 Your Responsibility

You are solely responsible for the data you capture and how you use it. Ensure you have appropriate consent or legal basis for collecting and processing personal information.

5.2 GDPR and Privacy Laws

If you process personal data of EU residents, you must comply with GDPR. Skool CRM provides tools for data management, but compliance is your responsibility.

5.3 Our Privacy Policy

Our collection and use of your data is governed by our Privacy Policy.

6. Third-Party Services

6.1 BYOK Model

Skool CRM uses a "Bring Your Own Keys" model. When you use enrichment features, you connect your own API keys from third-party services (Perplexity, TryKitt, etc.). Your use of these services is governed by their respective terms.

6.2 Integrations

Integrations with Instantly.ai, HeyReach, and other platforms require your own accounts and API access. We are not responsible for issues with third-party services.

7. Subscription and Payments

7.1 Free and Paid Plans

Skool CRM offers free and paid subscription plans. Features vary by plan as described on our pricing page.

7.2 Billing

Paid subscriptions are billed monthly or annually via Stripe. Prices are in USD and exclude applicable taxes.

7.3 Refunds

We offer a 14-day money-back guarantee for new Pro subscribers. Refund requests after 14 days are handled case-by-case.

7.4 Cancellation

You may cancel your subscription at any time. Access continues until the end of the billing period. No partial refunds for unused time.

7.5 API Costs

Enrichment API costs (Perplexity, TryKitt, etc.) are charged directly by those providers to your account. Skool CRM does not charge markup on API usage.

8. Intellectual Property

Skool CRM, including its code, design, and documentation, is owned by us and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without permission.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE THAT:

  • The Service will be uninterrupted or error-free
  • Data enrichment will be accurate or complete
  • The Service will meet your specific requirements
  • Third-party integrations will always function correctly

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, or consequential damages
  • Loss of data, profits, or business opportunities
  • Actions taken based on enriched data
  • Third-party service failures or API changes

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.

14. Dispute Resolution

Any disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except for injunctive relief which may be sought in court.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.

16. Contact

For questions about these Terms, contact us at:

legal@skoolcrm.com

© 2025 Skool CRM. All rights reserved.